Refund Policy
Cancellation
We accept order cancellations before the product is shipped or produced (within 12 hours of ordering).
If the order is cancelled within this time frame, you will receive a full refund.
Once the product has been shipped or produced, the order cannot be cancelled.
Digital Products & Ebooks (IMPORTANT)
All digital products, including ebooks, downloadable files, online guides, and digital content, are non-refundable and non-returnable.
Once a digital product has been purchased and delivered (download link or access provided), no refunds, exchanges, or cancellations will be accepted, under any circumstances.
By purchasing a digital product from our store, you acknowledge and agree to this policy.
Returns (Physical Products Only)
We accept returns for physical products only (excluding cosmetic products).
Customers have the right to request a return within 14 days of receiving the product.
To be eligible for a return:
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The item must be unused
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In the same condition as received
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In the original packaging
The following items are non-returnable:
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Cosmetic products
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Earrings (for hygienic reasons)
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Digital products and ebooks
We do not issue refunds for intolerance or allergic reactions.
Before purchasing cosmetic products, please contact our support team to confirm ingredients.
Return Process
To complete a return, a receipt or proof of purchase is required.
Please do not send your return to the delivery service without authorization.
To obtain the correct return address, contact our customer service team at:
Customers will be charged shipping costs only once at most (including returns).
No restocking fees will be charged.
Refunds (Physical Products Only)
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original payment method within a few business days.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account again
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Contact your credit card company (processing times may vary)
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Contact your bank
If you have completed all of the above and still have not received your refund, please contact us at: